Privacy and security at Lumeca

Security as a company value

Secure personnel

  • Background checks

    All Lumeca contractors and employees undergo background checks prior to being engaged or employed by us in accordance with local laws and industry best practices

  • Non-disclosure agreements

    Confidentiality or other types of Non-Disclosure Agreements (NDAs) are signed by all employees, contractors, and others who have a need to access sensitive or internal information.

  • Employee training

    We embed the culture of security into our business by conducting employee security training & testing using current and emerging techniques and attack vectors.

Secure development

  • All development projects at Lumeca follow secure development lifecycle principles.

  • All development of new products, tools, and services, and major changes to existing ones, undergo a design review to ensure security requirements are incorporated into proposed development.

  • All team members that are regularly involved in any system development undergo annual secure development training in coding or scripting languages that they work with as well as any other relevant training.

  • Software development is conducted in line with OWASP Top 10 recommendations for web application security.

Secure testing and cloud security at Lumeca

Lumeca ensures security with regular third-party penetration testing and vulnerability scans. Our modern, multi-tenant cloud architecture provides full customer isolation, leveraging built-in cloud provider security and infrastructure controls.

External pen-testing

We perform penetration testing both by internal security engineers and external penetration testing companies on new systems and products or major changes to existing systems, services, and products to ensure a comprehensive and real-world view of our products & environment from multiple perspectives.

Cloud storage

Data for each customer is stored within a dedicated cloud environment to prevent any accidental or malicious co-mingling.

Internal security testing

We perform static and dynamic software application security testing of all code, including open source libraries, as part of our software development process.

Continuous monitoring and limited access

Our entire platform is also continuously monitored for malicious activity and unauthorized behaviour to protect its integrity. We implement role-based access controls and the principles of least privileged access and revoke access as needed.

Vulnerability scanning

All new systems and services are scanned for vulnerabilities prior to being deployed to production.

SOC 2 compliance

Data protection complies with SOC 2 standards to encrypt data in transit and at rest, ensuring customer and company data and sensitive information is protected at all times.

Compliance

Lumeca is committed to providing secure products and services that safely support patients and health providers to connect seamlessly via phone, chat, and video communication. Our external certification provide independent assurance of our dedication to protecting customers by regularly assessing and validating the protections and effective security practices we have in place.

SOC 2 Type 2

Lumeca Health Inc. successfully completed the AICPA Service Organization Control (SOC) 2 Type II audit. The audit confirms that Lumeca Health Inc.’s information security practices, policies, procedures, and operations meet the SOC 2 standards for security.

Lumeca Health Inc. was audited by Prescient Assurance , a leader in security and compliance certifications for B2B, SAAS companies worldwide. Prescient Assurance is a registered public accounting in the US and Canada and provide risk management and assurance services which includes but not limited to SOC 2, PCI, ISO, NIST, GDPR, CCPA, HIPAA, CSA STAR etc. For more information about Prescient Assurance, you may reach out them at info@prescientassurance.com.

An unqualified opinion on a SOC 2 Type II audit report demonstrates to the Lumeca Health Inc.’s current and future customers that they manage their data with the highest standard of security and compliance. 

Customers and prospects can request the audit report by sending an email to privacy@lumeca.com.